Stitch Mail
AI email agent that monitors your inbox and auto-responds to customer queries and complaints using your company knowledge base, with native CRM and ticketing integration.
- Inbox Monitoring
- RAG-powered Replies
- CRM Integration
- Ticketing
- Auto-escalation
Customer support email, handled automatically
Stitch Mail sits in your inbox and reads every incoming customer email. It retrieves the most relevant information from your policy documents, FAQs, and knowledge base using retrieval-augmented generation, then drafts and sends accurate, on-brand replies — without a human in the loop for routine queries.
- Responds to queries and complaints within seconds, around the clock
- Grounds every reply in your actual company policy and knowledge base
- Logs interactions to your CRM and opens or updates tickets automatically
- Escalates complex or sensitive cases to a human agent with full context
Capabilities
Everything needed to automate first-line customer support email end-to-end.
Inbox Monitoring
Continuously watches your support inbox, classifies incoming emails by intent, and triggers the right response flow for each message.
Knowledge Base & Policy RAG
Indexes your policy documents, FAQs, product manuals, and internal wikis so replies are always grounded in up-to-date company content.
AI-Drafted Replies
Generates accurate, professional email responses using retrieved context, matching your brand tone and language preferences.
CRM Integration
Logs every interaction against the customer record in your CRM, keeping contact history complete without manual data entry.
Ticketing Integration
Automatically creates, updates, and closes support tickets based on email content, status changes, and resolution outcomes.
Smart Escalation
Detects queries that fall outside the knowledge base or require human judgment and routes them to the right agent with full email and context history.